Trading Terms and Conditions

1. Service Agreement:

By engaging Swish Bish Cleaning Solutions ("the Company") (legal entity details can be provided upon request) for cleaning services, the customer agrees to abide by the terms and conditions outlined herein.

 

2. Booking and Payments:

a) Services are booked and confirmed based on availability.

b) Payment is due at the time of service, as otherwise agreed upon, or as outlined in the invoice

c) The Company reserves the right to request an advance payment or deposit for certain services.

d) Service date and time may alter due to public holidays, staff leave or other circumstances.

 

3. Cancellations and Rescheduling:

a) Cancellations must be made at least 48 hours before the scheduled service to avoid a cancellation fee. The cancellation fee is a minimum of 2 hours at the current rate per hour. This due to current fair work legislations

b) Rescheduling requests should be communicated at least 48 hours in advance to accommodate availability. Rescheduling cannot be guaranteed

c) frequency of service can be changed upon one months notice in writing

d) Maximum cancelations limits apply due to fair work legislation to maintain hours for employees, the following limits apply based on frequency of cleaning services;

  i) weekly - max four (4) cancelations per 12 month period

 ii) fortnightly - max two (2) cancelations per 12 month period

 iii) monthly - max one (1) cancelation per 12 month period

 

4. Access and Security:

a) The customer is responsible for providing access to the premises during the scheduled service time. Inability to access the property where a Swish Bish cleaner attends will result in a 2 hour fee

b) The Company adheres to strict security and confidentiality protocols, ensuring the safety of customer property and information.

c) The customer is to advise of any safety issues or hazards

d) The customer to provide access to essential services: water, power and amenities. Inability to access essential services where a Swish Bish cleaner attends will result in a 2 hour fee.

e) The customer is to restrain any pets/animals.

 

5. Cleaning Supplies and Equipment:

a) The Company provides its own cleaning supplies and equipment unless otherwise arranged.

b) If the customer is to provide cleaning equipment, materials or processes. The customer is to provide training and documentation.

 

6. Pricing, Additional Services and Quotes:

a) Prices are based on the information provided by the customer and the extent of the required service.

b) Quotes are estimates and may be subject to change based on actual service requirements.

c) Prices increase may be applicable at any time. 

d) Additional requests must be communicated in writing. Additional costs may be payable.

 

7. Liability and Insurance:

a) The Company carries liability insurance to cover accidental damages that may occur during the service.

b) The customer is required to report any existing damages, risks or fragile items before the service. In the event we are not advised we are not advised in writing we are not liable for any damage or repairs.

c) The customer is to secure, remove or make safe any items that are of high commercial, material or sentimental value; the company is not responsible for any accidental damage due to a failure to comply.

 

8. Satisfaction Guarantee:

a) The Company strives to deliver high-quality services. If the customer is unsatisfied with the service, they must notify the Company within 24 hours to rectify the issue.

b) The customer is to provide photographic evidence of any issue within the 12-hour period along with a written summary.

 

9. Health and Safety:

a) The customer agrees to maintain a safe environment for the cleaning team, including notifying the Company of any hazardous conditions on a clean-by-clean basis.

b) The customer and the Company shall maintain a respectful and professional environment throughout the provision of cleaning services.

c) Abusive, bullying, or offensive language, behaviour, or actions toward any representative of the Company is strictly prohibited.

d) Both parties agree to communicate in a courteous and respectful manner, promoting a positive and collaborative working relationship

e) the company reserves the right to terminate a clean or ongoing service due to a breach. The full clean shall be payable in such an event

 

10. Customer Cooperation:

a) The customer agrees to provide accurate and comprehensive information to facilitate the service.

b) Cooperation during the service, including limiting disruptions, ensures efficient and effective cleaning.

 

11. Intellectual Property:

a) The content and materials on the Company's website, including logos, images, and text, are protected by copyright and intellectual property laws.

b) Any information provided remains the property of the Company. This includes scope development for the purpose of a quotation. If the information is provided to a thirdparty the compay reserves the right to pursue costs.

 

12. Termination of Service:

a) Both parties reserve the right to terminate the service agreement with at least one month's notice for private customers, 12 months for Commercial customers or as per any specific conditions provided within a quotation.

 

13. Governing Law:

a) These terms and conditions are governed by the laws of the State of Victoria, and any disputes shall be resolved according to the applicable laws.

 

14. Modifications:

a) The Company reserves the right to modify these terms and conditions. Customers should check regularly for changes.

 

15. Agreement of Continuing Services:

a) By engaging the Company for the initial service, the customer agrees to the automatic continuation of services on a recurring basis, unless otherwise requested in writing. See section 12 for termination of services.

 

16. Debt Collection:

a) In the event of an outstanding and unpaid invoice, the Company reserves the right to engage the services of a debt collection agency or legal representation to recover the owed amount.

b) The customer acknowledges that any costs incurred during the debt collection process, including but not limited to collection agency fees, legal fees, and court costs, shall be the customer's responsibility.

c) The Company shall make reasonable efforts to notify the customer before initiating the debt collection process, allowing an opportunity to settle the outstanding balance.

The customer acknowledges their understanding and acceptance of these terms and conditions by engaging or continuing with Swish Bish Cleaning Solutions for cleaning services.

 

17. Late Payment Fees:

a) Payments for services rendered are due on or before the agreed-upon service date.

b) In the event of a late payment, a late payment fee  may be charged per instance.

c) The Company will provide a grace period of 7 days from the due date before the late payment fee is applied.

d) Late payment fees will be added to the outstanding balance and must be settled along with the original invoice amount.

 

18. Dispute Management:

a) In the event of a dispute arising from the provision of services or any aspect of the service agreement, both parties agree to make reasonable efforts to resolve the matter amicably and promptly through communication.

b) If a dispute cannot be resolved through direct communication, both parties agree to seek mediation or alternative dispute resolution methods before pursuing legal action.

c) Should mediation or alternative dispute resolution fail to provide a resolution, any legal action or proceedings shall be subject to the governing law outlined in Section 13 of these terms and conditions.

 

19. Cleaning of Items Requiring Special Care:

a) The customer shall provide clear and written instructions for the cleaning of items that require special care, delicate handling, or specific cleaning methods.

b) The Company shall make reasonable efforts to adhere to the provided instructions. However, the customer acknowledges that certain items may be fragile or sensitive, and cleaning methods must be carried out with caution.

c) The Company is not responsible for any damages resulting from cleaning items that were not disclosed to require special care or for damages arising from instructions not provided in writing.

d) Customer is to advise in writing, provide training, manufacturers specification and documentation for any items that require speciality cleaning, products or cleaning process

  

20. Plan Manager/Third Party Representation:

a) If the customer's cleaning services are arranged and managed by a plan manager or intermediary (referred to as "Plan Manager") on behalf of the end client, the customer acknowledges that the Plan Manager may have the authority to communicate and make decisions related to the cleaning services.

b) The customer agrees to provide all necessary information and instructions to the Plan Manager, ensuring accurate coordination of the cleaning services.

c) The Company shall collaborate with the Plan Manager to ensure the efficient provision of cleaning services while adhering to the terms and conditions outlined in this agreement.

d) The customer understands that any communication, instructions, or decisions provided by the Plan Manager are binding as if directly provided by the customer.

e) the Plan Manager is responsible for ensuring the end client understands and agrees to the terms and conditions.

 

The customer acknowledges their understanding and acceptance of these terms and conditions by engaging or continuing to engage Swish Bish Cleaning Solutions for cleaning services.